At OYO88, your privacy is not merely a legal obligation — it is a responsibility we take seriously. This document transparently explains how we collect, use, store, and protect your personal information.
This Privacy Policy describes the data protection practices OYO88 ("Platform", "We") in relation to the personal information you ("User", "Member") share when using our services. By using the platform OYO88, you agree to the collection and use of information as described in this document.
OYO88 committed to protecting the privacy and personal data security of all its users. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards.
This policy applies to all information collected through the website OYO88, mobile platform, applications, and any other communication channels we operate. It covers all registered players in Malaysia who use our live casino, slots, Sports Betting, e-sports, and Table Games services.
Our Commitment: OYO88 has never and will never sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent. Your privacy is your right, not a commodity.
To deliver quality services and meet legal requirements, OYO88 collects several categories of personal data. Below is a detailed breakdown by category and purpose of collection:
| Data Category | Information Type | Primary Purpose |
|---|---|---|
| Identity | Full name, MyKad/Passport number, date of birth, gender, nationality | Identity verification (KYC), fraud prevention, legal compliance |
| Contact | Phone number, email address, Malaysian residential address | Account communications, transaction notifications, customer support |
| Financial | E-wallet information (Touch 'n Go, GrabPay, Boost), FPX account details, transaction history | Processing deposits and withdrawals, AML payment verification |
| Technical | IP address, device type, browser, operating system, location data | Account security, fraud detection, platform optimisation |
| Games | Betting history, games played, session duration, win/loss records | Responsible gaming, platform analytics, bonus verification |
| Cookies | Session cookies, analytics cookies, user preference cookies | Enhanced user experience and platform usage analytics |
We only collect data that is strictly necessary for the stated purposes. OYO88 does not collect sensitive information such as biometric data, medical records, or political affiliations without a clear need and explicit consent.
Data collected by OYO88 used solely for lawful and stated purposes. We do not use your data beyond the scope agreed upon at registration.
For marketing communications, you may unsubscribe at any time via your account settings or by clicking the "Unsubscribe" link in any promotional email we send.
OYO88 does not sell your personal data. However, in certain limited circumstances, we may share information with carefully selected third parties:
All third parties that oyo88 works with are required to sign a Data Processing Agreement and adhere to privacy standards equal to or higher than our own policy.
OYO88 continuously invests in world-class cybersecurity infrastructure to ensure your personal data is always protected against both external and internal threats.
While OYO88 takes all reasonable precautions, no system is 100% immune to cyber threats. You also play an important role in keeping your account secure — use a strong password and enable 2FA.
Platform OYO88 uses cookies and similar tracking technologies to enhance your experience. Below are the types of cookies we use:
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect your experience on the platform OYO88 as a whole.
Under the Personal Data Protection Act 2010 (PDPA) Malaysia and our policy OYO88, you have the following rights regarding your personal data:
You have the right to request a copy of all personal data we hold about you. Such requests will be processed within 30 days.
If any of your personal data is inaccurate or out of date, you have the right to request a correction via your account settings or customer support.
You may request the deletion of your personal data upon account closure, subject to data retention obligations required by law.
You may object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.
You have the right to receive your personal data in a machine-readable format for transfer to another platform upon request.
Under certain circumstances, you may request that OYO88 restrict the processing of your data while a query or complaint is being resolved.
To exercise any of the rights above, please contact our privacy team at privacy@oyo88.click or via the platform's live chat. We will respond within 30 business days. Please note that certain requests may not be fulfilled in full due to legal obligations — in such cases, we will explain the relevant reasons.
OYO88 does not retain your personal data for longer than necessary. Retention periods are determined based on operational needs and applicable legal obligations.
| Data Type | Retention Period | Basis |
|---|---|---|
| Active account data | For as long as the account is active | Operational & Security Requirements |
| Financial transaction records | 7 years after account closure | AML requirements and Malaysian financial legislation |
| KYC documents (MyKad, passport) | 5 years after account closure | PDPA compliance and regulatory requirements |
| Support communication logs | 3 years | Complaint resolution and service improvement |
| Analytics data (anonymised) | Indefinite | Continuous platform improvement |
| Security & audit logs | 2 years | Incident investigation and security compliance |
Once the retention period expires or an account is closed, your personal data will be securely deleted or anonymised beyond identification. Deletion follows approved procedures that ensure data cannot be recovered once the process is complete.
Platform OYO88 is exclusively for individuals aged 18 and above. We do not knowingly collect personal data from children or minors.
Minor Protection: If we discover that personal data has been collected from an individual under 18 years of age without proper age verification, the relevant account will be terminated immediately and all associated data deleted within 72 hours. Any funds in that account will be returned to the rightful owner.
Parents or guardians who are concerned that their child may have registered an account at OYO88 can reach us directly at privacy@oyo88.click. We will investigate and take immediate action, including account deletion and removal of all associated data.
OYO88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or updates to the services we offer.
For any material changes — particularly those that significantly affect your rights or how we use your data — we will provide clear notice within the platform and, where appropriate, via email to your registered address at least 14 days before the changes take effect.
The date of the most recent revision is always displayed at the top of this document. You are encouraged to review this page periodically. Continued use of the OYO88 platform after any amendments take effect will be considered acceptance of the revised policy.
If you have any questions, concerns, or wish to exercise your data protection rights, please contact our privacy team OYO88 through the following channels:
We are committed to responding to all privacy enquiries within 14 business days and data rights requests within 30 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
Six privacy commitments that set OYO88 apart from other platforms
Oyo88 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data collection and processing practices are regularly audited to ensure ongoing compliance with Malaysian law.
Your personal data has never been, and never will be, sold to any third party for marketing or commercial purposes. This is not merely a policy — it is a core value that guides every business decision at OYO88.
All data transmitted between your device and OYO88's servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banks, such as Maybank and CIMB, to secure online transactions.
You can access, correct, or delete your data at any time. The privacy settings in your oyo88 account let you easily manage your communication preferences and data permissions.
We only collect data that is strictly necessary to provide our services. There is no excessive data collection. Every piece of information we request has a clear and legitimate purpose, which we will make known to you.
Oyo88's privacy and data security practices are audited every quarter by accredited independent firms. Audit results are available upon request as proof of our commitment to the highest privacy standards.
Register with confidence — your privacy and security are our top priority. Enjoy Malaysia's best live casino games, slots, and Sports Betting with complete peace of mind.